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UA Europe Conference & Events
UA Europe Conference and Events

Conference and Events for
User Assistance

Conference and Events for
User Assistance

About UA Europe

UA Europe is a UK-based training and consulting company that specialises in the design and implementation of User Assistance for software applications.

We are involved in technical communication events across the world, speaking at major conferences such as MadWorld, and partnering with other organisations to put on a range of cutting-edge master classes and workshops.

If you'd like to be kept informed of news and announcements about future UA Europe events, you can:

Latest news

Matthew Ellison moderating at new online conference on UX Writing

UX Writer Conference Logo

Matthew joins the inaugural staging of this exciting new online event as host for the opening, closing, and keynote sessions.

The conference is open to attendees from throughout the world, and there is no need to travel! For further information, visit the UX Writer website.

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Upcoming webinar on Micro Content Authoring: Exciting New Opportunities with MadCap Flare 2020 - presented by Matthew Ellison on 11 June, 2020

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Matthew Ellison presenting at MadWorld 2021 Austin

MadWorld Dublin LogoThe next MadWorld conference takes place on 28-31 March, 2021 in Austin, TX.

Matthew will be presenting the following sessions:

  • Advanced Techniques for Great Landing Pages
  • Tips for Creating a Documentation Portal
  • Advanced Customization of the TopNav and SideNav Skins Using CSS

For further information about the conference, visit the MadWorld 2021 website.

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CSS Masterclass for Technical Communicators

Delegates at CSS Master Class in Copenhagen on 10-11 December, 2018UA Europe was proud to collaborate with ClickStart and Lokomatik on an exciting two-day event for Technical Communicators in December 2018.

The Master Class was Presented by Matthew Ellison, Scott DeLoach, and Thomas Bro-Rasmussen.

Watch out for future presentations of this Master Class!

Details of the CSS Master Class

Annual UA Europe Conference

UA Europe was an annual conference for technical communicators that focused on software user assistance and online Help. It ran from 1997 to 2017.

The final UA Europe conference took place at the historic Crown Hotel in the delightful spa town of Harrogate, UK on 8th - 9th June, 2017.

The conference provided a unique update on latest industry trends, technical developments, and best practice in software user assistance.

Although the annual conference has ended, we are planning to run one-off UA Europe events in UK, Europe, and the rest of the world.

If you'd like to be kept informed of news and announcements about future UA Europe events, you can:

Photo of the conference venue, the Crown Hotel, in the centre of Harrogate

About the UA Europe Conference

The annual conference was for technical communicators, user assistance specialists, information architects, technical authors, software developers, documentation managers, and anyone else involved in the development of user assistance for software applications.

Each year it typically included sessions on:

  • Latest authoring tools and technologies for creating user assistance
  • Industry trends and predictions for the future
  • Content design, use of language, and effective writing techniques
  • New developments in XML and DITA
  • The design and creation of mobile user assistance
  • Current research on usability
  • Case studies showcasing innovative user assistance strategies and techniques
  • Developing user assistance in an Agile environment

Over the period from 2006 to 2017, delegates from the following 36 countries joined us at the UA Europe Conference:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Netherlands
  • Norway
  • Philippines
  • Poland
  • Romania
  • Russia
  • Serbia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States

Comments from UA Europe delegates:

"This conference makes me feel part of a wider, supportive community — and that is very worthwhile."

"Always so many great takeaways and thought-provoking topics"

"Lots of 'Aha' moments, useful and fun talks. It was awesome!"

"Absolutely thrilled that I came! Thank you!"

"Rating the overall conference experience as only 5 [out of 5] is not enough and doesn't do justice..."

"Nice variation of topics; there was something for every taste."

"Excellent organization: we got all the information we needed and not more, all the talks started punctually…"

"Sorry to be so boring with all my 5 out of 5 ratings, but it was great!"

"Very well facilitated. I love the fact that everything was run on schedule! It's so rare."